Project Management & Support

We believe the best support comes from those you know and trust.

As an Avilinga customer, you will be assigned your own experienced Project Manager as a point of contact. Their job is to ensure all your day-to-day translation needs run smoothly. Their tasks include:

  • Ensuring uploaded files are properly formatted for translation.
  • Supervising translation workflows and ensuring deadlines are met.
  • Managing, training and onboarding your linguists.
  • Technical proofreading of all web files and other special formats.
  • Compiling and maintaining your brand glossaries and style guidelines.
  • Liaising with all translation stakeholders across your regional outstations (e.g. content managers, reviewers, etc).
  • Providing general support regarding all operational demands, including SLAs, word counts, file transfers, system updates and specific requests.

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Additional support

For your peace of mind:

  • 24/7 emergency support line.
  • 99.999% system uptime guarantee.
  • 24/7 system maintenance.
  • Isolated backup storage.